Privacy Policy

Information We Collect

We gather information that you provide directly when you create an account, complete verification procedures, make deposits or withdrawals, or contact our customer support team. This typically includes your full name, date of birth, email address, residential address, telephone number, and government-issued identification documents required for regulatory compliance.

In addition to information you submit, we automatically collect certain technical data whenever you visit our website or use our mobile platform. This includes your IP address, browser type and version, device operating system, pages viewed, time spent on the site, and referral sources. We use this data to understand how our services are accessed and to maintain smooth operation.

How We Use Your Information

Your personal information allows us to create and manage your gaming account, process financial transactions securely, and meet legal and regulatory obligations including age verification and anti-money laundering requirements. We also use it to personalise your experience, deliver relevant promotions based on your preferences, and communicate important updates regarding your account or our services.

Technical information helps us improve website performance, analyse usage trends, prevent fraudulent activity, and ensure the overall security of our platform. We do not use your data for automated decision-making that produces legal effects beyond what is necessary for responsible gambling and regulatory compliance.

Sharing and Disclosure

We may share your personal information with trusted service providers who assist in operating our platform. These include payment processors, identity verification agencies, customer support partners, and marketing service providers who are contractually obligated to protect your data and use it only for the purposes we specify.

Disclosure may also occur when required by law, such as to comply with requests from gaming regulators, law enforcement agencies, or court orders. We do not sell your personal information to third parties for their own marketing purposes.

Cookies and Tracking Technologies

Our website employs cookies and similar technologies to enable essential functions such as account login, game performance, and secure financial transactions. We also use analytical tools to help us understand visitor behaviour and continuously improve the player experience.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website and limit your ability to use certain features.

Data Security

We maintain appropriate technical and organisational safeguards to protect your personal information against unauthorised access, accidental loss, misuse, or alteration. These measures include encryption of sensitive data, secure servers, access controls, and regular security assessments. While no system can guarantee absolute security, we work diligently to keep your information safe.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information where permitted by law. You may also withdraw consent for certain processing activities or object to how we use your data for marketing purposes.

To exercise these rights, simply contact our customer support team. We will respond to your request within a reasonable timeframe and in accordance with applicable Canadian privacy laws. Please note that we may need to retain certain information for legal or regulatory compliance even after a deletion request.

International Data Transfers

Some of our service providers may be located outside of Canada. When we transfer your personal information to other jurisdictions, we ensure appropriate safeguards are in place to maintain the same level of protection required under Canadian privacy standards.

Retention of Information

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by gaming and financial regulations. Once retention is no longer needed, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, technology, or legal requirements. When significant updates occur, we will notify you through prominent notices on our website or via email. Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have any questions about how we handle your personal information, please reach out to our support team who will be happy to assist you.